CLAIMS
Claims Support When You Need It Most
At Aeris Insurance, we make the claims process simple and stress-free. With our expert team by your side, you’ll get the guidance and support you need—so you can focus on getting back to business.
AERIS CLAIMS GUIDANCE
Your Trusted Advocate in Navigating Loss
When the unexpected happens, Aeris Insurance Solutions is here to guide you every step of the way. Follow these essential steps to ensure a smooth claims process and protect your interests:
Your peace of mind is our priority. Let Aeris simplify your claims process and help you return to the skies with confidence.
Prioritize Safety: Address any medical injuries immediately to ensure the well-being of all involved.
Safeguard Your Assets: Take necessary steps to protect the asset from further loss or harm
Avoid Assumptions of Liability: Do not admit fault under any circumstances.
Prompt Reporting: Notify Aeris Insurance Solutions as soon as possible by:
- Phone: 888-442-4358
- Email: claims@aerisinsurance.com
- Completing the claims form below.
Collaborate with Authorities: Cooperate fully with the FAA, NTSB, police, and other government agencies.
Comprehensive Documentation: Gather and provide all required information and documents to the insurance carrier. Work closely with their claims adjuster to achieve an effective resolution.
UNDERSTANDING YOUR NEEDS
How we approach claims
In the event of a loss, obtaining all of the information to comply with the Conditions section of the policy may not be in the front of mind. A good tool to use is to identify the 5 W’s and 1 H of the situation, Who, Where, When, What, Why, and How. Review and identify the following:
Once the insurance company has been notified of the loss a claims adjustor representing the company will contact you at the numbers provided when reporting the claim. Your Aeris Insurance Solutions representative(s) is your claims advocate. Claims adjusters can be slow to bring agents up to speed on the loss so please contact Aeris Insurance Solutions if you have any questions, or concerns about your claim.
Who
Aircraft insurance solutions that include non-owned aircraft exposures, aircraft fleets, and workers’ compensation for pilots
Why
did the loss occur? Address, a specific airport, near a roadway intersection, or GPS coordinates?
When
aircraft, vehicles, property were involved? What are their registration (or VIN, or serial) numbers?
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What
aircraft, vehicles, property were involved? What are their registration (or VIN, or serial) numbers?
How
can the Named Insured be best contacted by the insurance broker or claims adjuster? Provide the best phone numbers, mailing addresses, and email addresses to reach the Named Insured.
File a claim
We're here to help you every step of the way! Please fill out the form below to provide the necessary details about your claim.
If you have any questions or need assistance, don't hesitate to reach out to our support team at the following:
If you are a Turbine Aircraft Operator, Airport, or Aviation Business Operator, call us now or complete this form and we'll contact you: